Customer Support Expert - Киев - вакансия 895292

SandSIV Switzerland AG

Дата: 22.02.2021

Город: Киев

Сфера деятельности: Программисты, ИТ, телеком

Зарплата: 17000 грн / месяц

Текст вакансии:

Required skills

- Technical knowledge or interest with the ability and to resolve technical challenges

- Skills in maintaining documentation for dynamically evolving SaaS solutions

- Good Technical English

- Focus on quality

- Attentiveness to details

- Multi-tasking

- Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)

- Basic knowledge of HTML/CSS

As a plus

- Basic knowledge of QA

- Experience in working with API (via Swagger/Postman)

- Skills in maintaining documentation for dynamically evolving SaaS solutions

- Technical background

We offer

- Competitive salary in EUR

- Оffice 5 minutes metro Pechersk

- All modern — quarantine sanitary requirements are taken into account in the organization of office work

- Flexible work model: office, part time office/remote, full time remote (for non Kiev employees)

- Free meals

- Annual big paid vacation with flexible schedule and covered sick leaves

- The opportunity of professional growth

- Possible business trips to Switzerland

- Welcoming atmosphere (awesome team of professionals always ready to help)

Responsibilities

- Understand the product and write user guides, maintain current ones.

- Track the progress of bug-fixes and improvements including following up on problem resolution to clients

- Resolve or further triage product or service problems by clarifying and analyzing clients' complaints

- Provide investigation on standard and non-standard client’s inquiries

- Analyze clients' business needs and provide them with necessary solutions

- Listens and responds to clients' needs and concerns

Project description
SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.
We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in — this is the right place!
We are looking for a Customer Support Expert to work on a permanent basis in our team in Kiev




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