(Digital Adoption) Technical Support Consultant (Tier 1) - Киев - вакансия 1038155

SupportYourApp

Дата: 13.10.2021

Город: Киев

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

Interested in creating a positive support experience? Join our SupportYourApp team as Tier 1 Technical Support Agent and become a trusted member to the pioneer in the Digital Adoption Platform who transforms the user experience in today’s overwhelming digital world. Become a part of the first line of support for our growth and enterprise customers. If you’re analytical, a problem-solver, have the aptitude to learn quickly in a fast-paced environment, and are a great communicator — than we are waiting for you! What You'll Do: Managing support tickets from our customers (analyzing, prioritizing and troubleshooting technical inquiries). Be a trusted point of contact for our customers, who are in need of technical assistance with our products. Constantly engage with customers to ensure that all the products and features are being leveraged, maximizing the value and success of each customer. Engage customers to understand what they are trying to achieve, so we can ensure they have the right solution for their goal. Work cohesively with other teams and departments in the organization within prescribed guidelines. Be ready to apply your creativity and think of outside-the-box ways that can deliver a better overall experience. What You'll Need to Succeed: Ability to speak and write clearly, accurately and effectively in fluent English. Effective self-learning and multi-tasking skills. Strong aptitude to learn and retain product knowledge and the ability to convey technical ideas and concepts in less-technical terms. Ability to work in a fast-paced team environment, while also maintaining the capability of working independently. Being highly motivated to help our customers succeed with their business objectives and acceptance of DAP. HTML, CSS knowledge is required. Would be a plus: jQuery knowledge. Technical support or immersive customer service experience. We offer you: Flexible schedule; Modern art-office (feel it – https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv); Competitive compensation; Financial and professional growth; Paid intensive training and trial period; Great management with no bureaucracy; Good bonuses for referring friends (referral program); Occasional business trips. The cherry on top is you'll get an IT business and support skill set second to none. Who are we? SupportYourApp is a leading customer support outsourcing company. We work with 30+ countries and provide support in 40+ languages. There are amazing startups as well as leaders of the IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills! We're waiting for YOU :)



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