Incident Manager - Киев - вакансия 1058171

Райффайзен Банк

Дата: 25.11.2021

Город: Киев

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

Raif started a transformation journey and we need professionals who are ready to join us on this way.We are looking for Incident Manager to join our team. You have: At least 2-years of experience in similar positions Incident Manager or Problem manager Or experience in building IT service management processes Strong project management experience Deep knowledge of ITIL, COBIT, ITSM, ISO Excellent communication and presentation skills Technical background of DevOps, System administration English Upper Intermediate What we offer: Join a large international company that gives possibility for professional and personal growth Involvement in challenging, large-scale and diverse projects which have impact for the customers Knowledge sharing with colleagues from abroad (strong IT community including 14 Raiffeisen Group Banks) Competitive salary Official employment, 28 days of paid vacation In-company events and involvement into social projects Medical Insurance What to do: Ensure the design of the Incident, Event and Problem management processes Owns the processes and supporting documentation for the processes from a strategic and tactical perspective Process Improvement Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure. Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Monitor the workload per L1 team Monitor the incidents to ensure that the Service Level Agreement are respected Improve stakeholders emergency notification, provide transparent escalation flow and cross-product communication Responsible for communicating with the L2 Teams. Directly works with L1 Team to ensure proper recording of incidents Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected Works in conjunction with Continual Service Improvement (CSI).

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