Senior Technical Support Consultant - Киев - вакансия 946416

3Shape Ukraine

Дата: 02.05.2021

Город: Киев

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

Your profile: You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. You should possess the following competencies: - Advanced Microsoft Windows knowledge - General networking knowledge incl. understanding the concepts of client-server installations - Database (MSSQL or other) administration knowledge - Customer oriented approach - Great analytical abilities and attention to detail, but keeping the big picture in mind - Ability to work independently with the desire to share knowledge with colleagues - Good communicator, asking the right questions and listening also to what is not being said Intercultural competences - Fluency in English, both verbally and in writing Areas of responsibility: - Collaboration with other supporters with technical support for TRIOS scanners and software - General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up - Knowledge transfer – Creating and reviewing knowledge base articles and support documentation - Training – technical training and coaching of colleagues and reseller supporters - Contributing to 3Shape's business by providing structured feedback to Product Management and R&D We offer: - Participation in producing market-leading technology products for customers around the world - Work in a unique professional, friendly and supportive environment - Constant professional growth and development - Occasional business trips to Western Europe - Competitive salary level - Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” - 39 working hours per week within flexible time-frame from 8:00 till 20:00 - Possibility of partially remote work - A parking lot with free spaces for employees - A healthy work-life balance - Annual paid vacation (24 working days) - Paid sick leaves and a child sick leaves - Maternity and paternity leaves - Medical insurance (incl. massage in the office) - Compensation of lunches - Regular company events - Opportunity to become a part of the success that 3Shape has created over the past 20 years We will be glad to welcome you in our team!



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