Technical Support Specialist - Киев - вакансия 929112

Mindy Support

Дата: 07.04.2021

Город: Киев

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

Our Mindy Support team is searching for a Technical Support Specialist with English at B2/C1 level?, who wants to gain experience and to self-improve. You will be directly involved in the operations of our foreign client, based in United States, who is a world leader in Routing Optimization Technologies. Our customer's software solutions optimize day-to-day movements of more than 150,000 mobile staff throughout the world: technicians, salespeople, delivery staff. As an agent you will be one of the main contact point for business customers with any question or issues they may have with their products. The project provides full training for all agents. Schedule: Monday — Friday, 5 pm — 2am What we offer:
Experience in an American company working with global customers Gain experience in the exciting technological industry Mentoring, training, support and the best team ever Stable payment tied to the $ exchange rate Constant practice of English language
Your responsibilities:
Assisting customers with their queries via email. providing benchmarking testing of the system
You are our perfect candidate if you are:
Customer orientated with the ability to adapt/respond to different types of customers have excellent written skills at the advanced level C1 able to multitask, prioritize and manage time effectively. Experience in B2B software having a technichal background
Other useful skills:
Experience in using Pipedrive; ZohoDesk or other CRM systems or customer service softwares

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